What the Industry is Saying

Two auditors looking at a computer screen

Customer and Industry Feedback

In the flat digital earth, we find no need to build expensive global infrastructure.
We have supported clients in Norway, Sweden, UK, Germany, Singapore, USA, Australia, New Zealand, Canada and across the Pacific Islands - without leaving home.

We offer 24-hour response and overnight service if you are on the other side of the world and server hosting where you want it.

And we are supporting our friends at GLOBALG.A.P. through our European office [email protected].

"We have been able to do two inspections a day rather than one"

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Case Study: CCPB - Remote Audit Success

In November 2020, CCPB, Italy’s most innovative certification body. decided to pilot the QuantumLeap platform to conduct a remote GlobalG.A.P. IFA audit.

Due to the coronavirus pandemic, global travel restrictions prohibited CCPB from sending an auditor to Lebanon to conduct an annual audit with one of its producers.

The pilot was conducted with the producer in Lebanon, the auditor in Egypt, and the reviewer in Italy. All were able to share opinions and evidence through 'the cloud' to the satisfaction of the auditing body.

Auditor in Egypt
Producer in Lebanon
Reviewer in Italy

Map of the world showing three remote auditing locations

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How did QuantumLeap make this possible?

The Auditor was able to get a good understanding of what was going on, without having to be physically present.

The Producer was emailed a link to the assessment. He could take pictures using his smartphone or tablet, and upload the necessary files. He could also add his own comments related to each control point.

The Auditor was then able to see those uploads in real-time and complete the responses in the checklist, based on the evidence provided.

The Reviewer was able to review all the evidence and comments, and ensure that the audit was a thorough reflection of the situation.

How did QuantumLeap work for CCPB?

Three key people were able to collaborate and conduct an audit with ease, and see everything within the system - even though they never met.

The growers were very comfortable with using the system, very quickly. The growers found it so easy to use that they soon had 37MB of images and files uploaded to the system.

Once the audit was completed and reviewed, it was automatically uploaded into the GlobalG.A.P Audit Online database, with no further effort needed by CCPB.

For similar or repeat audits, you can take a copy of a previous audit and amend as needed. No need to start from scratch.

The remote audit service offers so many benefits that we could use it even when we can get on site.

CCPB
Control and Certification

CCPB srl certifies organic and eco-friendly sustainable products all over the world.
With the merger of CCPB and IMC (Mediterranean institute of certification), CCPB is the leader of 5 certification companies across the Mediterranean that are authorised by their respective agriculture ministries in Morocco, Egypt, Tunisia, Turkey, and the Middle East.

Marco Roffia - GLOBALG.A.P. Scheme Manager

CCPB, GLOBALG.A.P. Scheme Manager, Mark Roffia

“We were very happy with the process and outcome of this pilot.

"Finding ourselves in a situation in which it is essential to guarantee one's own and others' safety, it became essential to adopt technology to our advantage, placing trust in companies that offer cutting-edge solutions such as QLBS.

"This led to the participation of CCPB srl in the remote auditing pilot project which confirmed the starting hypothesis, i.e. there are effective alternatives to the physical presence of a person in the field, where one can interact in the same moment with people located in three different continents.”

“This is the future!

"I was able to get a clear view of what was going on, and I collected the evidence easily. When I wanted further verification I simply asked the producer to take photos using his smartphone for instant review.

"I really appreciated this technology. We can use it in normal situations, not just during the corona virus pandemic.”

Ehab Abdel Rahman - Lead Auditor, Egypt

Watch Marco Roffia talking about his experience of conducting a CCPB remote audit at the Global Exemplar Online Food Safety Expo.

GLOBALG.A.P. Auditor in field with tablet doing a remote audit

GLOBALG.A.P
The Global Partnership for Safe and Sustainable Agriculture

Jochen Baumgarten, VP and CTO of GLOBALG.A.P.

Jochen Baumgarten VP and CTO og GLOBALG.A.P.

“We are pleased to support QLBS in offering an independent way for GLOBALG.A.P. approved certification bodies to meet our requirements for audit and inspection data reporting.

With QuantumLeap, certification bodies have the opportunity of getting an inspection and audit management tool that can be customised to their individual needs and is intended to connect seamlessly with the GLOBALG.A.P. Audit Online system to avoid double entry work.

With the use of QuantumLeap, certification bodies can also choose to digitalise their business processes across schemes within their portfolio, to avoid having different procedures for each process."

Andras Fekete, VP and Chief Integrity Officer of GLOBALG.A.P.

“GLOBALG.A.P. has been looking for solution providers to help certification bodies complete inspections and audits more easily and with reduced complexity and cost to the producer.

QLBS has been using smart cloud technology to support the industry in New Zealand.

We are working with QLBS to provide a seamless flow of assessment data – from the farmer, through the inspector or auditor, to us – in order to make life easier for everyone."

Telarc
New Zealand's leading governance, risk, and compliance assessor

Telarc - the largest assessor of ISO standards in New Zealand uses QuantumLeap Pro for food and wine safety compliance.
For the first time, the industry has been able to understand compliance strengths and weaknesses across the grower community!
Telarc has taken ISO digital, by enabling the integration of complementary systems such as QMS (9001) and EMS (14001).
Their teams of professional assessors coordinate quality assessment programs nationally and the system enables review and collaboration across its auditors, delivering a higher quality audit. The data harvested enables added client value based on industry insights.

Philip Cryer, CEO

"We are winning business because we can deliver more value by capturing the data across the client community. We are able to shift our client relationship from auditor to strategic knowledge provider."

Watch Philip at the Exemplar Global Online Food Safety Expo.

Philip talks about the learnings and benefits that Telarc have found by taking their audit's digital with the QuantumLeap platform.
Philip believes that the extra data that they capture by using the platform can create a unique point of difference when they talk within the industry, by being able to focus resources on specific areas that need development.

SGS
World-leading audit services

When SGS auditors in New Zealand conduct compliance audits of Avocado farmers, they can simultaneously do multiple audits of the Farmer.

GLOBALG.A.P., NZGAP, NZ Food Safety, Spring and other compliance audits such as BRC and Nurture can be added to the same system.

This all saves time and money and enables follow through and tracking of all corrective actions.

Peter Ward: GLOBALG.A.P. and IVA Technical Manager

“As the Manager of an SGS Certification Team, I find I am able to view all the auditor's activity and monitor the progress and quality of the audit itself.

Because all the audits and evidence are visible we can see how the auditors themselves are performing and continuously improve the performance of the team.”

SGS Auditors Feedback

"This tool is invaluable in collecting and enabling reporting on data; this can be used to identify improvement opportunities with the individual grower.”

QuantumLeap platform came to really improve our productivity!

The system is very easy to navigate, and overall complete with all functionalities we need which facilitate our daily work. Also a high note on the customer support, very fast response and always available to help!

We highly recommend QLBS as a professional and reliable business partner.

Rute Vasconcelos:
Assessment Expert and Product Manager, Certis

Graeme Munro - Leader in digital auditing

"QLBS offers the opportunity for undergoing several audits at the same time with data captured filtering from/to/between various standards.

“Reviews, analysis, and reporting of inspections are easy and real-time. This has enabled us to improve the quality of inspections due to analysis and reporting functions.

AVOCO
New Zealand avocado growers and exporters

Primor Produce, Southern Produce, growers, and packers have joined forces to ensure a thriving future for avocado exports to Australia and beyond, in a bid to heighten the interests and relevance of our avocado industry on a global scale.

"This solution has become a 'Management Tool'. It has enabled the timely (daily) production of reports that are being used as part of the management of inspections i.e. timely and real-time looking at what has happened, results, planning ahead and issues identified.”

Watch this video clip of Graeme Munro presenting at the Exemplar Global Online Food Safety Expo.

Graeme talks about the challenges and the major benefits that AVOCO have found by introducing online digital auditing using the QuantumLeap platform, including:

the leadership that they now have in the industry,
identification of trends.
real-time assessment and analysis of audit information to improve training,
the speed at which information can be shared,
the time saved and related cost savings,
the speed of change, and
the extra value that has been gained through easily adding additional questions on top of the GlobalG.A.P. schemes that they use.

Case Study: AVOCO

Formed in 2013, AVOCO is a consolidated producer and the largest grower-led movement to unite New Zealand's avocado industry and further it's international success.

The union created a commercial force that has the scale to manage harvest volumes and fruit flow better than anyone else.

In this collaborative environment, AVOCO can maximise returns for growers and make strategic, intelligent decisions about exports that ultimately makes the industry and its growers more profitable.

Services 800 farms with an average size of 2.5 hectares.
6 pack houses with in-house trained AVOCO inspectors
Conducting GLOBALG.A.P. IFA Option 2 assessments as their compliance and management tool

Goal 1: Reduce Costs

Greame Munroe, AVOCO Compliance Manager, wanted to reduce audit times and in-turn, reduce costs. After adopting QuantumLeap in 2018, AVOCO managed to reduce costs by 20%.

20%

How did QuantumLeap help Avoco to reduce costs?

Multi-functional auditing - AVOCO have the ability to report on several compliance programs from one on-site audit, with only one audit required for GLOBALG.A.P., NZ Food Act, SPRING and SEDEX.

Adding Extra Schemes - by adding other compliance programs as add-ons, AVOCO is able to audit all schemes at once, and NOT increase auditing time.

Easy Preparation - Auditors are able to input and upload information before the actual orchard visit to save time, and be more prepared.

Reduced Administration Burden - Data is automatically uploaded from the inspectors' inputs, so that no further data entry is required by team administrators.

Goal 2: Increased Insights

QuantumLeap has enabled Avoco to increase its data capabilities through enhancing data capture for analysis, system improvement and reporting. This makes it clearer for AVOCO to gain meaningful insights such as:

Visibility of what is happening in the supplier's orchards.
Ensuring a consistent application of the standard clauses and required actions across all sites.
Clear data to compare orchards, growing areas, packhouses and inspectors.
Identification of areas that are causing growers problems.
Information on grower needs/requirements to identify opportunities .

How did QuantumLeap help AVOCO to increase insights?

By providing insights into where AVOCO can develop and deliver targeted education and focused technical resources.

By highlighting areas where the training of inspectors could be improved.

By enabling the identification of opportunities for 'add-ons' to meet legislation & community needs and concerns.

By providing insights that AVOCO can use to improve its industry leadership and create more improvement projects

By providing actual water management data, which can be used to improve water management processes.

By providing insights into delivery, which can be used to support pro-active relationships with customers.

Offering easy reporting tools for delivering data to supermarket chains on AVOCO compliance and leadership in key social issues e.g. for modern slavery.

Take a strategic approach to compliance rather than a tactical one.
Use QuantumLeap.

An online, real-time, SAAS, audit reporting platform that offers visibility, consistency, reliability, integrity, control, confidence, rigour and flexibility.

'Request a Demo' for a no-obligation demonstration of how our solution works and what potential it has for your organisation.